Question 1

What areas do you service?

Accepted Answer

We currently service the Gold Coast, Brisbane, Sunshine Coast, and surrounding areas. If you're unsure whether your location is covered, feel free to contact us before booking.

Question 2

What cleaning services do you offer?

Accepted Answer

We offer eco-friendly residential cleaning, deep cleaning, bond or end-of-lease cleaning, and commercial cleaning. We also provide a range of optional add-ons that can be requested alongside your service.

Question 3

Do you use eco-friendly products?

Accepted Answer

Yes. Eco-friendly products are our standard, not an upgrade. We use products that are safe for children, pets, and the environment, while still being effective for professional cleaning.

Question 4

Are your cleaning products safe for pets and children?

Accepted Answer

Absolutely. Our products are selected to be non-toxic and safe for use around children and pets when used as directed.

Question 5

Do I need to be home during the clean?

Accepted Answer

No, you don't need to be home. As long as we have clear access instructions, our team can complete the service while you're away.

Question 6

Do I need to provide cleaning products or equipment?

Accepted Answer

No. Our team brings all necessary eco-friendly products and professional equipment unless otherwise discussed prior to the service.

Question 7

How does pricing work?

Accepted Answer

Our pricing is scope-based, not hourly. Prices depend on the size of the property, its condition, the type of service requested, and how often the service is booked. Final pricing is confirmed after reviewing your details.

Question 8

Do you offer recurring cleaning services?

Accepted Answer

Yes. We offer weekly, fortnightly, and monthly cleaning services. Recurring services provide better value and help maintain your home consistently.

Question 9

What is included in a general clean?

Accepted Answer

A general clean includes routine cleaning of living areas, bedrooms, kitchen, and bathrooms. This covers surface cleaning, vacuuming, and mopping. It does not include deep cleaning tasks or internal appliance cleaning unless added separately.

Question 10

What is the difference between a general clean and a deep clean?

Accepted Answer

A general clean focuses on regular maintenance, while a deep clean includes more detailed tasks such as skirting boards, vents, and detailed buildup. Deep cleans are recommended for first-time services or homes with accumulated grime.

Question 11

Can I add extra services to my clean?

Accepted Answer

Yes. Extras such as oven cleaning, fridge cleaning, blinds, or interior cupboards can be added to your booking. All add-ons must be requested in advance.

Question 12

Do you guarantee your cleaning?

Accepted Answer

If something has been missed within the agreed scope, please let us know within 24 hours of the service. We'll review the concern and arrange a suitable solution where appropriate.

Question 13

What if I need to cancel or reschedule?

Accepted Answer

We understand plans change. Please provide adequate notice for cancellations or rescheduling. Late cancellations may incur a fee to cover reserved labour time.

Question 14

What happens if the team cannot access my property?

Accepted Answer

If we are unable to access the property at the scheduled time, the service may be cancelled and a lock-out or cancellation fee may apply.

Question 15

Do you clean on public holidays?

Accepted Answer

Public holiday availability depends on team scheduling and may attract additional charges.

Question 16

Are your cleaners insured?

Accepted Answer

Yes. Our team is fully insured, and we take care to follow safe and professional cleaning practices at all times.

Question 17

What if something is damaged during the clean?

Accepted Answer

While rare, any concerns about damage must be reported within 24 hours of the service. We assess each case fairly based on the circumstances.

Question 18

How do I book a cleaning service?

Accepted Answer

You can request a quote through our website. Once details are reviewed, you'll receive your quote by email, followed by booking confirmation.

Question 19

How do I contact Green Wave Eco Cleaning?

Accepted Answer

You can contact us via our website, email, or SMS. We're always happy to help with questions before booking.

Frequently Asked Questions

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