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Frequently
Asked
Questions
Take a look at some of the frequently asked questions that we have received from our clients regarding our services and procedures.
If you can’t find your question, feel free to contact us, we are more than happy to answer any of your questions.
E-mail: contact@greenwavecleaning.com.au
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What can I expect after booking a cleaning service?Are you having concerns of making the move to hire a cleaning service? It isn’t uncommon for people feel that way. Bringing someone into your home or business premises and trusting them to clean it right can bring some people stress. The good news is that a good cleaning company knows how to make you feel that PEACE OF MIND, selecting you the right cleaner. We will make sure you're in good hands!
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How many hours will it take to clean my home?It is up to you to decide the number of cleaning hours you want provided, although we give you a quote based on location and house size. If you are unsure of how long it will take for your cleaner to clean the home, we advise an estimated time that will require for you home considering the level of detail you would like, if any of the tasks can be completed on a rotation basis.
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How do I communicate with my cleaner?Communicating is very important between our company and clients, as you may need some information of your service, our team will assist you with live time updates of your cleaners and information, whenever requested during our trading hours. Our cleaners may need to communicate with our customer directly sometimes, to share location or any extra information you need to them find your location.
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Do I need to provide cleaning equipment and products?Definitely Not! We will provide cleaners, eco cleaning products and right equipment to perform each job as per your necessity and requirements. Our cleanings are very suitable to attend all your needs. Certain customer would also prefer provide their own cleaning products, that's also an option. Although we highly recommend only using ECO-FRIENDLY products, as we are in a mission to save our planet, remember?
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Do I need to be present during the cleaning?Not necessarily, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your requirements. We understand that an initial meeting will help make both you and your cleaner get aligned.
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Can my pet stay inside during cleaning?We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning, It is between you and your cleaner to decide on the best option. Some pets are more friendly than others, in this case taking your pet for a quick walk while our cleaners are inside, for example.
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What Cleaning Services do you Offer?We offer a variety of ecological cleaning services as: - Eco-Friendly Domestic Cleaning; - Eco-Friendly Airbnb and Holiday Accomodation Cleaning; - Eco-Friendly Move in and Move out Cleaning; - Eco-Friendly Commercial Cleaning;
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How do I book you in?You can book us in by contact us over the phone 0434 418 772 (SMS messages and call), sending us your information over the Get a Quote page or sending an e-mail to us at contact@greenwavecleaning.com.au
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What are the benefits of having and ecological cleaning service?An ecological cleaning service offers numerous benefits, both for the environment and for individuals. Here are some of the primary advantages: Environmental Benefits: Reduced Chemical Pollution: Ecological cleaning services use eco-friendly products that don't release harmful chemicals into the environment. This means fewer pollutants entering waterways, soil, and the air. Resource Conservation: Many eco-friendly cleaning products are made with sustainable manufacturing processes and ingredients. This approach often consumes fewer resources and results in less waste. Decreased Air Pollution: Conventional cleaning products can emit volatile organic compounds (VOCs) which contribute to poor indoor air quality and smog. Eco-friendly products generally emit fewer VOCs, if any. Health Benefits: Safer Products: Green cleaning products can reduce the risk of chemical burns or respiratory issues. Many traditional cleaning products contain ingredients that can be harmful if inhaled or touched. Improved Indoor Air Quality: Using eco-friendly products can lead to cleaner air inside homes and offices. This is particularly beneficial for those with allergies, asthma, or other respiratory issues. Lowered Risk of Antibiotic-Resistant Bacteria: Some conventional cleaning products might contribute to the development of antibiotic-resistant bacteria. Green products tend to avoid these issues. Economic Benefits: Cost-Effective in the Long Run: Though some green cleaning products might be pricier initially, they can often be more concentrated and last longer. Additionally, the reduced health risks can lead to fewer medical bills and sick days. Increasing Demand: As more consumers and businesses become environmentally conscious, they prefer services that use sustainable practices. An ecological cleaning service can have a competitive advantage in the market. Community and Well-being: Supporting Local: Many eco-friendly cleaning product companies prioritize sourcing ingredients and materials locally, which can help support local farmers and producers. Increased Worker Satisfaction: For cleaning professionals, using green products can reduce the risks associated with exposure to harsh chemicals, leading to a safer work environment. _ Given the growing awareness of environmental issues and the importance of sustainability, ecological cleaning services can play a vital role in promoting healthier living spaces and a healthier planet.
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Will I have always the same cleaners?Yes, just ask us if you wish. We have several cleaning teams operating, but if you wish to have always the same cleaners, you have just to let us know. If something happens with your cleaner, like getting sick or having unavailability, etc we will offer you a replacement cleaner for the day or ask if you wish to reschedule.
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Can you guarantee a quality service?YES, ABSOLUTELY! Our cleaners are very well trained and selected to be prepared to attend you in any situation. We have multiple teams specialised in each cleaning service, so you can get the most experienced cleaner for the Cleaning Service you're looking for.
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How do I pay for my service?Every first service, payment must be completed at least 24 hours prior your cleaning date, from the second payment we give 2 business days after the service is complete to make the payment. We accept bank transfer or credit/ debt card ONLY!
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What if I have to change my scheduled cleaning?Please try to let us know as soon as possible with certain notice, so we can rearrange our agenda and get you a good replacement day. You can contact us at 0434 418 772 or sending us an e-mail at contact@greenwavecleaning.com.au
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What are the benefits of using a cleaning company?Time is precious, and for many of us this means that the cost of hiring a cleaning company is minimal in comparison to the value you get from it.Professional cleaners are skilled to perform big number of tasks in less time then you would do, allowing you to complete a lot in less time.
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What are the benefits of using a cleaning company?Hiring a Cleaning Company will bring you Peace of Mind and a huge number of other benefits, like: - Your cleaner is Police Checked and Insured; - Fully Trained and Selected Cleaners; - You can always get a replacement cleaner if you like; - Save the headache of trying to fit your busy life into the cleaning schedule, we handle all that for you!
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How do I find the right cleaner?Choosing a cleaner can involve different requirements for different customers. Some customers might want minimal assistance with general cleaning, and others may need specific tasks like, ironing, tidying up, cleaning a specific windows, etc. Our service is prepared for every scenario with highly trained cleaners.
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